- Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

- Why didn't I receive any confirmation message or email after I placed my order?

Our system sends a confirmation email to customers after they place an order. This situation may be:
1, your mailbox is filled in wrongly, our mail can not reach your correct mailbox, in this case you can write to us privately in our social platform.
2,It's normal that sometimes our emails will go into customers' spam mailboxes. You can check your spam mailbox first.This is our official email:service@wenniejewelry.com

- How long will it take to process my order and receive my order?
Our delivery time includes processing + shipping time. Each product is custom-made and requires at least 3-5 days for processing and 7-15 days for shipping. We will do our best to ship your order to you within the expected time frame; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient manufacturing and shipping time when placing an order.

- What if the order is lost or damaged?
Please contact our customer service team and provide your order number. We will be happy to assist you.

- What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via customer service email for help.

- How can I track my order?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in this page
https://www.17track.net/en

- Return & Refund
Custom orders cannot be returned or exchanged because they have been personalized. After placing an order, we will start the order customization process immediately. Therefore, once the order is placed, we can no longer support changes to the customized information, eg. Size or color.

If it is indeed our mistake, we will absolutely fix the problem immediately for you and re-send you a new product. Unfortunately, we do not accept refunds in this situation. Please understand that customized products are with your exclusive customized information. Once sold, they cannot be sold again. We appreciate your understanding!

About Payment

- Is it safe to place an order on the Wenniejewelry?
Wenniejewelry uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

- What payment methods can I choose?
We accept all major payment methods, including PayPal, Afterpay, Credit Card, and Debit Card. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” buttons in your shopping cart. Then, you could choose the payment method from there.

- Why my payment failed?
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact Customer Service Representatives with your order number, name and email address and we will email your invoice to assist in processing your order.

SOME QUESTIONS

Q1 - Are all items made from pure silver or gold?
Pure silver and gold is usually too soft for jewelry, prone to scratching and wear.
It is therefore copper to improve its durability, and makes different colour combinations possible. WennieJewelry is made from copper, uses sterling silver, 18k gold or rose gold plating and coating on select copper pieces giving them an attractive finish.

Q2 - What shipping methods do you offer?
Shipping methods and Estimated delivery dates of Express and Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.
Shipping fee: Free /7.99$/15.99$
Note: The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside NA or EU), bad weather and international couriers.

Q3 - What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.

Q4 - Is it safe to place an order on the internet?
WennieJewelry uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave _ which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

Q5 - Was my order shipped when I received my payment confirmation email?
If you received the payment confirmation email, your payment was successful. Your order is being processed and is awaiting for pickup. We will send you an email to notify you when your order is shipped, but these emails may end up in your spam folder, so please check the email carefully.

- Maintenance Tips:
1. Avoid contact with chemicals.
2. Recommend not to wear in the shower.
3. Avoid wearing for a long time.
4. Avoid violent impact.
5. Please wipe the jewelry with a soft cloth.